Privacy Policy

This policy explains what personal information New Cut Studios collects, why, and what rights you have over it under UK data protection law (the UK GDPR and the Data Protection Act 2018).

1. Who we are

New Cut Studios is a trading name of USB Productions Ltd, a company registered in England and Wales (company number 08514838), registered office 2 Ashton Gate Road, Bristol, BS3 1SZ. We are the data controller for the personal information described here.

This policy covers everyone who uses our recording studio, rehearsal room and guitar repair services, visits our premises, or uses our website.

For any privacy question, contact us at info@newcutstudios.co.uk or Unit 5 Ferry Steps trading estate Albert Road, Bristol.

2. What we collect and how we use it

We collect information you give us when you book, enquire, pay or drop off an instrument, plus a small amount collected automatically by our website.

Information

What we use it for

Lawful basis

Name, email, phone, band or company name

Taking and managing bookings and repair jobs, contacting you about them

Contract

Billing details, invoices, payment records

Taking payment, keeping accounts

Contract; legal obligation (tax records)

Instrument details and repair notes

Carrying out and tracking repair work

Contract

Session notes and project files

Delivering recording, mixing and rehearsal services

Contract

Enquiries and messages

Answering your questions

Legitimate interests

Email address for newsletters

Sending studio news and offers

Consent

Website usage data (pages viewed, device, approximate location)

Keeping the site working and understanding how it is used

Legitimate interests; consent for non-essential cookies

We do not ask for sensitive information such as health details. If you tell us about access needs so we can help you, we use that only for your visit.

Card payments are handled by our payment provider; we do not see or store your full card number.

3. Recordings and photos

Audio and video recorded in your sessions belong to you once paid for, as set out in our Terms and Conditions. We store them only to deliver your project and for the retention period in section 5.

We may use short excerpts, photos or video from sessions to promote the Studio on our website and social media, under our legitimate interests. We will not do this if you tell us you object, and we will remove material on request where we reasonably can.

4. Who we share it with

We never sell your personal information. We share it only with service providers who help us run the business, and only as much as they need:

  • Website hosting: 123 Reg
  • Email and file storage: Google Workspace
  • File delivery: Samply / WeTransfer
  • Payments: SumUp / PayPal and our bank
  • Accounting software: QuickBooks and our accountant
  • Booking system: Vcita

We may also share information if the law requires it, or to protect our rights, for example in a payment dispute.

Some of these providers store data outside the UK, including in the United States. Where they do, we rely on UK adequacy regulations or the UK International Data Transfer Agreement or Addendum to keep your information protected.

5. How long we keep it

Information

How long we keep it

Invoices and payment records

6 years after the end of the financial year (HMRC requirement)

Booking and contact details

[2] years after your last booking

Session and project files

[90] days after your last session, or longer if you pay for archiving

Repair records

[2] years after the job, to cover any warranty queries

Newsletter subscriptions

Until you unsubscribe

Enquiries that do not lead to a booking

[12] months

After these periods we securely delete or anonymise the information.

6. Website, cookies and marketing

Our website uses essential cookies to work properly. [We also use analytics cookies, such as Google Analytics, only if you accept them in our cookie banner.] You can change your choice at any time or block cookies in your browser settings.

If you fill in a contact or booking form on our site, we receive the details you enter and use them as described in section 2.

We only send marketing emails if you have opted in. Every email has an unsubscribe link, or you can email us to stop them.

Our website and emails may link to other sites, such as social media. Those sites have their own privacy policies.

7. Your rights, security and contact

You have the right to:

  • ask for a copy of the personal information we hold about you
  • ask us to correct anything that is wrong or incomplete
  • ask us to delete your information, where we have no legal reason to keep it
  • object to, or ask us to restrict, how we use it
  • ask us to send your information to you or another organisation in a usable format
  • withdraw consent at any time, where we rely on consent

To use any of these rights, email info@newcutstudios.co.uk. We will respond within one month and there is normally no charge.

We keep your information secure using password-protected systems, access limited to staff who need it, and reputable service providers. Studio computers and drives holding client files are kept on site.

If you are unhappy with how we have handled your information, please contact us

We may update this policy from time to time and will post the latest version on our website.

This policy was last updated on 6 November 2026.